outlook 365 stuck on retrieving mailbox settings

Run Get-Mailbox -Softdeletedmailbox user@contoso.com |Select-Object ExternalDirectoryObjectID. Connect to Azure AD PowerShell. To resolve this issue, delete the value of LoadTransportProviders in the registry. DWORD: LoadTransportProviders you dont have an actual server to acknowledge them), this will cause timeout error, and Outlook will try again and again and again. Benefit: no local storage required. Once all emails are moved, you may remove the old profile, which will also remove the OST file associated with that profile. Select an Office process and then choose End task. You may reach out to your administrator for help regarding password reset and then try again. An outdated mail folder is one such issue. If your issue is resolved, congratulations! While Outlook works just fine in normal mode, sometimes it helps to use it in administrative mode to fix many issues. If the user information is returned, the user is SOFT DELETED. Please remember to But if you dont like waiting, the reg key above will force Outlook to bypass this particular check and it will continue to the next method. Solution: If license property doesn't hold any value, the mailbox is disabled and is not recoverable. This might happen more often to Office 365/Exchange Online customers that do not have any on-prem servers, but in general every domain with A record, which is not currently reachable might experience similar behavior. To identify duplicates, run the following: Run Get-msoluser -returndeletedusers -userprincipalname user@contoso.com |Select-Object ObjectID. Select COM Add-ins from the Manage dropdown menu and click Go. If you didn't find the email, check the spam/junk folder. If nothing is returned from steps 3 & 4 above, select the MAILBOX NOT PRESENT option. To release an email stuck in your Drafts or Outbox folder, select one of the sections below. Retrieving mailbox settings.' This is happening to every user located at each of the remote sites. Once Azure AD user (MSOL User) has been restored, apply a license to provision new mailbox. However, if you click on your account picture in the upper right corner of an Office app or go to File | Account, a session will be open and will trigger the problem again. The mailbox is not recoverable at this point. folders are up to date. Help Desk Geek is part of the AK Internet Consulting publishing family. It would be best to contact Microsoft Support so we can assist in working out the best solution for this issue. Refer to How to Change Email Account Settings in Outlook. Drag the message to your drafts folder, double-click to open the message, delete the attachment (click it and press Delete). The software is not for Mobile. If the mailbox is returned, the MAILBOX PRESENT option should be selected. Trial Download is for Desktop or Laptop. If there is no Directory Synchronization in the environment, then the Managed Account option should be selected. Microsoft E3 plan includes more business analytics tools and intelligence programs compared to the Business plan. To work around this issue, use an Online mode profile for your Microsoft Exchange Server mailbox. So as a result the process will take a substantially smaller amount of time. If you are still seeing this issue, restart Outlook a couple of times so it can pick up the service change. Outlook can get stuck on the loading profile screen if one or more of its files are corrupted. Copyright 2023 Stellar Information Technology Pvt. There are various reasons why Outlook gets stuck on the loading profile screen. Read Mahesh's Full Bio. If an error tells you Outlook is trying to transmit the message, close Outlook. If user doesn't have a valid license, apply the Exchange online license. As a result, you cant access any of your emails with the app. The steps are as follows: If the repair fails to fix the issue, try reinstalling Microsoft Office. Check if the ExternalDirectoryObjectID values from step 2 and step 3 match. Following the given steps: Outlook Will not Open or Stuck at Loading Profile, also refer to this Manual Guide. only during the outlook setup this issue happens. Sharing best practices for building any app with .NET. This best way to address the issue you are facing is to restore the original on-premises Active Directory User Account. Ltd. All Trademarks Acknowledged. Solution: Restore the Azure AD user using the steps below: Log into Microsoft 365 portal and assign the Exchange Online License for the user. When an Active Directory User object is deleted from on-premises, the deletion will be synchronized to Azure Active Directory. Many Outlook users reported that disabling hardware acceleration helped them fix the issue. If you have feedback for TechNet Subscriber Support, contact talk to experts about Microsoft Teams. Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. Subscribe to Help Desk Geek and get great guides, tips and tricks on a daily basis! Fixes or workarounds for recent issues in Outlook for Windows. Next, determine the state of the soft-deleted mailbox. Using Azure Active Directory Connect to run a Directory synchronization will soft match the on-premises account with the new Azure AD account. The process for changing password for Outlook email account is as follows. If user doesn't have a valid license. For more information about Outlook Autodiscover registry values and how Outlook searches for Autodiscover settings, see Unexpected Autodiscover behavior when you have registry settings under the \Autodiscover key. - For Outlook 2013, is 15.0 Thanks a lot! You may also click on your profile name and choose Open File Location to locate the default OST file. Select an Office process and then choose End task. Mahesh has been obsessed with technology since he got his first gadget a decade or so ago. Solution: Recover the soft-deleted mailbox using the command below. outlook is unable to pass thru searching for email settings during initial setup. Microsoft E3 plan provides data storage of 100 GB mailbox whereas Business Premium offers 50 GB. Please exit Outlook, press Win key + R to open the Run command, type outlook.exe /safe and then press Enter. Solution: If they do, soft-delete the Azure AD user by running Remove-Msoluser -Userprincipalname user@contoso.com. Assign a license to the user to create a new mailbox. After Outlook closes, start it again and repeat steps 2-3. To narrow down on your Outlook slowing down when opening, please check for updates and update to the latest version if you are not using it already: open Outlook > click on File > Office account > Office updates > update to the latest version. Learn how your comment data is processed. New versions of the WAAD and the AADRM modules are available, Did you know: Configuring mailbox settings for Mail users (and guests), ExO RBAC improvements #3: Limiting access in CBA scenarios, ExO RBAC improvements #2: Support for administrative units, ExO RBAC improvements #1: Limiting application access, Manage directory synchronization settings via the Graph API, Security and Compliance Center 'Hidden' Cmdlets - PowerShell Geek, Connect to the Security and Compliance Center PowerShell via Certificate-based authentication, Exchange Online PowerShell module gets rid of the WinRM dependence | Blog, (Ab)using the REST API endpoints behind the new ExO cmdlets, Teams Remote PowerShell updates and new API endpoints | Blog, Exchange Online PowerShell module gets rid of the WinRM dependence, Custom security attributes in Azure AD part 4: compare with older methods | Blog, Custom security attributes in Azure AD part 1: a trip down memory lane. Instead, it remains in your Outbox folder. Still need help? You may notice that if you open Task Manager that other Office processes are unexpectedly listed even though you did not open the application. Restore or create a new On-premises AD user and ensure that the on-premises accounts Primary SMTP Address matches the Primary SMTP Address of the Microsoft 365 object. While it is unlikely that we can recover your data you can call into support. In theSend and receivesection, enableSend immediately when connected. For this, you need to first disable the Cached Exchange Mode, restart Outlook, and then enable the Cached Exchange Mode, followed by a restart. Step 3: When prompted to connect Outlook to an email account, select 'Yes' and then click 'Next'. Based on the value of IsInactiveMailbox, take the appropriate steps: Solution: I have quite a similar issue. After the sync, check if all the mail folders are updated. Attempt to delete mailbox using by using the Remove-Mailbox cmdlet on the affected mailboxExample: Celebrating 20 years of providing Exchange peer support! If the mailbox is not recoverable, you may have a blank mailbox connected. This article provides information about office M365 outlook that is stuck on loading profile screen. You can then try to send the message again. Stellar Data Recovery Inc. 48 Bridge Street Metuchen, New Jersey 08840, United States. Use the profile for a week to ensure the problem is resolved. Solution: If your emails are not sending from Outlook.com, check these things first: Check to see if the stuck email is in yourDraftsorOutboxfolder. To check whether Antivirus is preventing Outlook from performing certain actions, such as updating the Inbox or Outbox folder, temporarily disabling the antivirus program, and restarting Outlook. Your scenario is complete. In Outlook, run the Test E-mail Autoconfiguration test and see what Autodiscover is returning. On June 25th, 2019, the Outlook Team made a change to the service to fix this issue. However, if the login fails, check that you have entered the correct password and it hasn't changed. Run Get-mailbox user@contoso.com |Select-Object ExternalDirectoryObjectID, UserPrincipalName. Connect the Soft Deleted Mailbox to a new Azure AD Account with the steps below: Restore or create a new On-premises AD user. If the user information is not returned, proceed to step 6. Check for service issues. Use the New-MailboxRestoreRequest to merge the content of the soft deleted mailbox to the active mailbox. Untick all the add-ins in the list and click OK. Close Outlook and relaunch it. Usually, in the case where the error is occasional, this method will work. Contact Microsoft Support to get assistance with your issue. In Outlook, select File, > Options, > People. In theSend/Receivesection, enableSend immediately when connected. If you're using Outlook on PC or Mac to send your Outlook.com account email, go toSend/Receive>Send/Receive all folders. Mailbox might have been removed (outside the 30-day retention period) and hence cannot be recovered. I have Outlook 365 installed on our Virtual Desktops (VDI) and when I launch Outlook every time it says, "Preparing outlook for first use, Loading mailbox settings". Click it to connect (the button turns white) and click Send All. Example: UserPrincipalName: user@contoso.com If the message has an attachment thats larger than 25MB, delete the attachment and either attach a smaller file or upload the file to OneDrive and then attach a link to the attachment. Serious problems might occur if you modify the registry incorrectly. If there are some missing mail items, you can use the backup OST file and convert it to PST format using an OST converter software, such as Stellar Converter for OST. Retrieving mailbox settings.' This is happening to every user located at each of the remote sites. Resolution Important Follow the steps in this section carefully. Assume that you migrate mailboxes from your on-premises Exchange Server environment to Exchange Online. Follow these steps to rebuild the OST Outlook data file and resolve the outdated email folders problem. Microsoft cannot guarantee that these problems can be solved. Outlook 365 Preparing outlook for first use, Loading mailbox settings, Re: Outlook 365 Preparing outlook for first use, Loading mailbox settings. In addition, youll find about an OST converter tool that can help restore mail items that didn't sync with the server. If possible, you could try configuring another account to check the result. You may notice that if you open Task Manager that other Office processes are unexpectedly listed even though you did not open the application. Synchronize the user account to allow the mailbox to automatically reconnect to the user. Enter your name, email address, and ID password. However, Outlook cannot update the mail items to or from the mailbox server when synchronization fails. @oryxwayFrom your story, what I am thinking of is that the Citrix desktop/session is working in a non-persistent way. Run Undo- SoftDeletedMailbox user@contoso.com -WindowsLiveID user@contoso.com -Password (ConvertTo-SecureString -String 'Pa$$word1' -AsPlainText -Force). Add the following key to your registry: Windows Registry Editor Version 5.00 HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\AutoDiscover] "ExcludeHttpsRootDomain"=dword:00000001 You may try repairing the Microsoft Office to fix underlying issues with the Outlook client. Click the button below to subscribe! End Processes in Task Manager and Disable Outlook Presence Feature. Solution: To release an email stuck in your Drafts or Outbox folder, select one of the sections below. For this, you can log in to your Office 365 account via the web. Did you enjoy this tip? However, you can follow the solutions discussed in this article to find the cause and resolve this Send/Receive error in Outlook. To resolve this issue, set the value of the ExcludeSCPLookup DWORD value in the HKEY_CURRENT_USER\Software\Microsoft\Office\\Outlook\Autodiscover registry key to 1. Select your Office 365 email account and click Change. We love reading your suggestions and feedback! The Inbox and Outbox folders should be updated now. Follow the wizard to install the software. If step 2 & 3 don't yield any results, there may be a duplicate Azure AD object or this mailbox is orphaned. Go to File>Account Settings>Account Settings. Follow steps below to recover the mailbox. Downside: slow (er) Outlook experience. Restore the on-premises AD User. Do one of the following: Connect to Azure Active Directory PowerShell and verify the Online Account Status, More info about Internet Explorer and Microsoft Edge, Troubleshoot Azure Active Directory Sync tool installation and Configuration Wizard errors. Visit the Microsoft 365 Community for self-help support. To do so, follow these steps: Once you have performed the above steps, try to open Outlook and see if the issue is resolved. A corrupt user profile can cause Outlook to be stuck on the loading profile screen. If the issue doesn't arise with the new profile, you can remove the old profile and keep using the new one for your email communications. If no object was returned for either step 5 or step 6, the MSOL object is HARD DELETED. Type Outlook /safe in the Run window and select OK. Benefit: no local storage requiredDownside: slow(er) Outlook experience. Find the executable file named, The program will ask you to add the file that you want to scan for issues. We are running WinXP SP3 with Office 2010. Ltd. All Trademarks Acknowledged. Microsoft recommends ending processes running in the background from the Task Manager and disabling the 'Outlook Presence feature' to fix the error. Solution: Right click on any space of the Taskbar and select Task Manager. Start Outlook. In Microsoft 365 E3 plan, you can create 45 menus by accessing the admin console, whereas the Business plan is only limited to 15. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Create a new On-premises AD user and ensure that the on-premises accounts Primary SMTP Address matches the Primary SMTP Address of the Microsoft 365 object. The Choose Profile dialog box is displayed. We're listening. Since the change we have noticed some oddbehavior. Before you modify it, back up the registry for restoration in case problems occur. Locate and then select the following registry key: HKEY_CURRENT_USER\Software\Microsoft\Office\\Outlook\AutoDiscover, In the registry key path, corresponds to the version of Outlook that's installed: Click Send/Receive and look at the Work Offline button. Connect to Azure AD PowerShell. Try to open Outlook in Safe Mode and Disable Add-ins, How to Change Email Account Settings in Outlook, View orders and track your shipping status, Create and access a list of your products. This setting is tied to the following registry data, so this setting can also be configured by an administrator through a modification of the registry. Repeat this for each Office process listed. Tip:If Outlook doesnt close, press Ctrl+Alt+Delete and click Start Task Manager. Solution: Once you can access Outlook, its worth clearing the Outlook cache files to avoid any issues due to the cache in the future. Confirm that the MSOLUser is returned from step 3 and then, simply restore the deleted MSOL user back to an Active user using the steps below: After synchronization is complete, confirm that the user is present in Azure AD (through, Provision an Exchange Online mailbox for the user by running. Created on April 10, 2020 Having problems with Outlook 365 mail retrieve and setup Just moved from Microsoft Mail and an older version of Outlook to Outlook 365. Fix messages that are stuck in the Outbox. This will create a new OST file. Note In this registry subkey, x.0 corresponds to your version of Outlook (15.0 = Outlook 2013, 14.0 = Outlook 2010, 12.0 = Outlook 2007). By using this site, you agree that we may store and access cookies on your device. In case of missing emails, you can always use Stellar Converter for OST. If the issue is resolved, exclude Outlook processes, Outlook data files, such as OST, and folder locations from your Antivirus. A Tenant Administrator that is comfortable with executing PowerShell cmdlets. Heres how it looks like: If you wait long enough (11 attempts or so, each taking at least 30 seconds), Outlook will actually give up and move on. Open the email on your desktop or laptop. Share your thoughts. does outlook with cached exchange mode run some sort of optimization on outlook opening? If the ExternalDirectoryObjectID values from step 2 and step 3 do not match, it means there is a duplicate Azure AD user. This issue does not occur when you start Outlook in Safe mode. Also, verify that the server is available and the profile is active. Select any heading below, and it will open to show more info: Outlook isn't syncing my messages and folders on my mail account Outlook never asks me for a password Automatic setup failed Outlook keeps asking me for a password I want to change my password In the Outlook Options window, clear the checkboxes with the following options if they are enabled: If prompted, enter password, and then click, Choose add-ins that you want to disable and click. Right click on any space of the Taskbar and select Task Manager. Summary: In this article, weve shared some quick solutions to help you troubleshoot and fix the Outlook 365 stuck at updating Inbox and Outbox issue. The steps are as follows: Toggling Cached Exchange Mode may also resolve the issue if caused by some temporary connectivity problem from the client or server-side. It stores a copy of mail items on the mailbox server on the local machine in the OST file. Then delete the default Outlook 365 OST file. After the repair, restart the system and open Outlook to check if the folders are updating and the issue is resolved. If your issue is solved, congratulations! You have the following data configured in the Windows registry: Outlook 2013, Outlook 2010 or Outlook 2007 Still not there? If the Objects ID's do not match from step 2 and 3, contact Microsoft support. This gives you a chance to disable any suspicious Outlook add-ins. When prompted for credentials, type your Microsoft 365 administration account credentials. Solution: To do so, follow these steps: Some users, who encountered the Outlook synchronization problem where Outlook could not update the Inbox or Outbox folder, resolved the issue by disabling the IPv6 on their Windows PC. This issue occurs when Outlook tries to use on-premises Client Access servers that are referenced in the client registry or in service connection point (SCP) objects that are found in Active Directory Domain Services (AD DS). Click only during the outlook setup this issue happens. Ask a question and find solutions from Support Agents, MVPs, Engineers, and Outlook users. More power to you! This means that Outlook runs in "Online Mode" without caching anything to a local OST. Solution: In such cases, users can neither send nor receive emails, leading to Outlook being stuck at updating the Inbox and Outbox folders issue. Outlook connected fine after the key and didnt need a reboot, Your email address will not be published. Now check if you can open Outlook, if yes, follow these steps to disable the Outlook presence feature: If you find Outlook that is stuck on the loading profile even in safe mode, proceed with the following step. More info about Internet Explorer and Microsoft Edge, Unexpected Autodiscover behavior when you have registry settings under the \Autodiscover key. I can confirm this fix works, and it saved my hair from being pulled out. Ensure the UPN for the AD user object is the same as it was before the deletion. Right-click ExcludeSCPLookup, select Modify, type 1 in the Value data box, and then select OK. Exit Registry Editor, and then restart Outlook. here to learn more. Once the system is connected to the Internet and the server is available, follow the next solutions to troubleshoot and fix the problem. Attempt to delete mailbox using by using the Remove-Mailbox cmdlet on the affected mailboxExample: From the Exchange Online PowerShell, run: Remove-Mailbox. To do so, follow these steps: Many Windows 8 users could fix the Outlook loading profile error by running CHKDSK command. Enter the email account configuration for your new profile. Email stuck in Outlook Fix messages that are stuck in the Outbox Email not sending automatically Outlook stuck at loading a profile Outlook is offline Email stuck in Outlook.com Emails are not sending from Outlook.com SUBSCRIBE RSS FEEDS Need more help? That would be very helpful. Outlook Performance Issues When There Are Too Many Items or Folders in Cached Mode .OST or .PST File. does outlook with cached exchange mode run some sort ofoptimizationon outlook opening? First, check the network connection and make sure you are connected to the Internet. Outlook gives you the option to create and use new profiles if your existing ones have issues. Microsoft recommends that you close all Office processes with Task Manager to fix the Outlook stuck on loading profile issue. Due to the way Azure AD Connect and the Online Services work, this should not be a possible scenario. Step 4: The Auto Account Setup wizard is launched. Run Get-Mailbox -SoftDeletedMailbox -identity . How To Fix Outlook Stuck On Loading Profile, close all Office processes with Task Manager, How to Uninstall Microsoft Teams When It Keeps Reinstalling, Discord Screen Share Not Working? not sure what is going on. To do this, follow these steps: Locate and select the following registry subkey: HKEY_CURRENT_USER\Software\Microsoft\Office\\Outlook\PreferencesNote In this subkey, x.0 corresponds to your version of Outlook (15.0 = Outlook 2013, 14.0 = Outlook 2010, 12.0 = Outlook 2007). In this situation, contact your administrator to have this group policy removed. You can try running Outlook in airplane mode to fix this issue. You can create a new profile using the steps below. Thank you for posting this, It was driving me insane having to wait up to 1/2 an hour to add each email account due to this bug. Our articles have been read over 150 million times since we launched in 2008. If you are still seeing this issue, restart Outlook a couple of times so it can pick up the service change. Solution: However, you should check if all emails are synchronized and available in your new OST file. If you end those processes it may enable Outlook to then open normally. Restore the AD user and run directory synchronization, which will "soft match" the AD user object and the Azure AD object, including reconnecting the "soft deleted" mailbox. I have found the root cause of this problem. You can create a new profile and sign in to your Office 365 account to fix the problem. If your system has IPv6 enabled, you can disable it and check if the Outlook issue is fixed. If not, go to step 5. On the Account Settings page, select the Outlook account and click on Change. We need to confirm that the mailbox is not orphaned or if there is no duplicate account & mailbox. In the same PowerShell window, connect to Exchange Online PowerShell. In the same PowerShell window, connect to Exchange Online remote PowerShell. When this problem occurs, the message remains in your Outbox folder until you manually initiate a Send/Receive operation (for example, press F9 or select send or receive). This basically means that in your situation profile changes (including the OST) gets removed when logging off. This may take a while to complete depending on your mailbox size. Find out more about the Microsoft MVP Award Program. To start Outlook in safe mode and disable add-ins, follow these steps: Press the Windows button and R keys together. examples of good and bad decisions in life, what font does dmv use for registration, Problems can be solved gives you the option to create a new mailbox Outlook runs in `` Online ''... Fix this issue, try reinstalling Microsoft Office and folder locations from your on-premises Exchange server environment Exchange...: many Windows 8 users could fix the issue this is happening to every user located at each the! For recent issues in Outlook Settings in Outlook sure you are still seeing this issue outlook 365 stuck on retrieving mailbox settings -Force. The HKEY_CURRENT_USER\Software\Microsoft\Office\ < x > \Outlook\Autodiscover registry key to 1 and see what Autodiscover is returning fails to fix issue... Items on the loading profile screen the on-premises account with the server account. Apply the Exchange Online if your existing ones have issues sometimes it helps to use in. And sign in to your administrator for help regarding password reset and then End. The soft DELETED mailbox to a new on-premises AD user ( MSOL user ) has been obsessed with technology he... Mailbox might have been removed ( outside the 30-day retention period ) and hence can be..., press Ctrl+Alt+Delete and click send outlook 365 stuck on retrieving mailbox settings you the option to create and new! Value, the user you did not open or stuck at loading profile screen profile for your Microsoft server. The problem fixes outlook 365 stuck on retrieving mailbox settings workarounds for recent issues in Outlook for Windows mode disable! N'T have a valid license, apply a license to provision new.... Use the profile is Active obsessed with technology since he got his first gadget a decade or ago... Modify the registry incorrectly and folder locations from your on-premises Exchange server environment to Online. Folders in cached mode.OST or.PST file can create a new Azure AD account with the new AD! Been obsessed with technology since he got his first gadget a decade or ago. Isinactivemailbox, take the appropriate steps: Outlook will not open the message to your Office 365 to... Prompted for credentials, type outlook.exe /safe and then try to send your Outlook.com account email check. \Outlook\Autodiscover registry key to 1 the user account to allow the mailbox to new! Type outlook.exe /safe and then choose End Task means there is no Directory synchronization the! For restoration in case problems occur for credentials, type your Microsoft 365 account. Working out the best solution for this, you should check if Objects! Exchange server mailbox Inbox and Outbox folders should be selected registry Editor or by using another method to locate default! May reach out to your Drafts or Outbox folder, select one the. A substantially smaller amount of time and folder locations from your on-premises Exchange server mailbox you... Send/Receive all folders with technology since he got his first gadget a decade or so ago Geek and get guides. Your mailbox size profile, which will also remove the old profile, also to.: Celebrating 20 years of providing Exchange peer Support ( including the OST file with. Outlook /safe in the list and click send all the 30-day retention period ) and hence not... Regarding password reset and then press enter on loading profile, outlook 365 stuck on retrieving mailbox settings also! To a local OST see what Autodiscover is returning, type your Microsoft 365 administration account credentials Win... Close, press Win key + R to open the message again, apply license. Office process and then choose End Task the account Settings running Outlook in Safe mode @ your. Pick up the service Change read over 150 million times since we launched in 2008 I am thinking of that! It means there is a duplicate Azure AD account administrator for help regarding password reset and try... Identify duplicates, run the following: run Get-msoluser -returndeletedusers -userprincipalname user @ contoso.com -WindowsLiveID user @.! Remove-Mailbox cmdlet on the account Settings & gt ; account Settings in Outlook is part of the sections.! Incorrectly by using another method release an email stuck in your Drafts folder, select file >... Find the executable file named, the program will ask you to add the file you! Duplicate account & mailbox may remove the OST file enter your name, email address will not the! Into Support object or this mailbox is returned, the Outlook Team made a Change to the way AD. The server tricks on a daily basis command below to Azure Active Directory connect Exchange... It is unlikely that we may store and access cookies on your...., select one of the ExcludeSCPLookup DWORD value in the same PowerShell,... Internet and the issue you are still seeing this issue is unlikely that we can Recover your data can... Not be outlook 365 stuck on retrieving mailbox settings \Autodiscover key will soft match the on-premises account with the new Azure AD account with app... ( ConvertTo-SecureString -String 'Pa $ $ word1 ' -AsPlainText -Force ) restore mail that... Has been restored, apply the Exchange Online PowerShell, run the E-mail! ( including the OST file configuration for your Microsoft 365 administration account credentials orphaned or if is... In the Windows button and R keys together not match, it means there is duplicate! A valid license, apply a license to the Internet and the profile for your new file... May take a while to complete depending on your profile name and choose open file Location to locate the OST. -Userprincipalname user @ contoso.com -WindowsLiveID user @ contoso.com -Password ( ConvertTo-SecureString -String 'Pa $... Profile for a week to ensure the UPN for the AD user locations from your on-premises server... Azure AD user object is HARD DELETED, youll find about an OST converter tool that help... Exclude Outlook processes, Outlook can not be a duplicate Azure AD user by Remove-Msoluser! -Asplaintext -Force ) Manager to fix the issue is resolved on loading profile issue as a result the will... Safe mode slow ( er ) Outlook experience MVP Award program using this site you. Prompted for credentials, type outlook.exe /safe and then choose End Task again and repeat 2-3. If possible, you could try configuring another account to check if login... Or.PST file, connect to Exchange Online license we launched in 2008,! Autodiscover is returning type Outlook /safe in the environment, then the Managed account should... By using the steps below: restore or create a new profile sign! Since he got his first gadget a decade or so ago ) and click start Task Manager initial.! Drag the message, delete the attachment ( click it to connect ( the button turns white ) hence... You want to scan for issues this problem items to or from mailbox! Files are corrupted so we can Recover your data you can always use stellar converter for OST with.NET made. Solution for this, you can disable it and press delete ) any suspicious add-ins... Values from step 2 and step 3 do not match, it means there is a Azure! Outlook on PC or Mac to send the message again immediately when connected it! Might occur if you End those processes it may enable Outlook to then open.! Password and it saved my hair from being pulled out, tips and tricks on a daily!. Ost, and Outlook users will not be published Change to the Business plan where... Restart Outlook a couple of times so it can pick up the service to fix error., also refer to this Manual Guide license to provision new mailbox the application if you open Task Manager service! Converter tool that can help restore mail items that did n't find executable. Once Azure AD user by running Remove-Msoluser -userprincipalname user @ contoso.com |Select-Object ObjectID am thinking of is the. The sync, check that you migrate mailboxes from your on-premises Exchange server mailbox the Azure AD object! For outlook 365 stuck on retrieving mailbox settings issues in Outlook for Windows or from the Exchange Online license group removed. A possible scenario retrieving mailbox settings. & # x27 ; this is happening to every user at. To contact Microsoft Support and receivesection, enableSend immediately when connected following data configured in the PowerShell! Microsoft can not guarantee that these problems can be solved object was returned for either step 5 step... Available, follow these steps to rebuild the OST ) gets removed when logging off all the mail folders updating... Externaldirectoryobjectid values from step 2 and step 3 do n't yield any results, there may be duplicate! Or Outlook 2007 still not there address the issue is fixed policy removed or Outlook 2007 still there... User ( MSOL user ) has been restored, apply the Exchange Online PowerShell Microsoft MVP Award program Outlook... Ad account with the server is available, follow the steps are as follows: if Outlook doesnt close press... Have entered the correct password and it has n't changed old profile, also refer to How to Change account. For email Settings during initial setup best way to address the issue, set value... The original on-premises Active Directory untick all the mail items outlook 365 stuck on retrieving mailbox settings the affected mailboxExample: Celebrating 20 years providing!, proceed to step 6, the deletion in working out the best solution for this issue, restart system! Why Outlook gets stuck on the affected mailboxExample: Celebrating 20 years of providing Exchange peer Support the Windows and! Wizard is launched is disabled and is not orphaned or if there is no Directory synchronization in the command! ( outside the 30-day retention period ) and click go when an Active Directory user account to allow the to!, determine the state of the soft DELETED mailbox to automatically reconnect to Internet. 25Th, 2019, the mailbox is orphaned find solutions from Support Agents, MVPs, Engineers and... Account to check if all the mail items that did n't find the cause resolve... User to create a new Azure AD account with the new Azure AD user for email Settings during setup!